Privacy & Legal

Website Disclaimer

Effective Date: 26 May 2025
Website: www.lacambracare.com.au
Owner: Lacambra Care | ABN: 56 891 522 775

The information provided on this website is for general informational purposes only. While Lacambra Care strives to ensure the content is accurate and up to date, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, or services contained on the website for any purpose.

This website does not constitute medical, nursing, legal, or financial advice. Any reliance you place on such information is strictly at your own risk. For personal medical or care-related advice, always consult a qualified health professional or your NDIS planner/support coordinator.

Lacambra Care is an independent provider and is not affiliated with or endorsed by the National Disability Insurance Agency (NDIA) or the Australian Government. Reference to the NDIS is for descriptive purposes only.

Lacambra Care will not be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits, arising out of or in connection with the use of this website.

By using this website, you agree to the terms of this Disclaimer.

Privacy Policy

Effective Date: 25 May 2025
Website: www.lacambracare.com.au
Owner: Lacambra Care | ABN: 56 891 522 775

Lacambra Care is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the obligations under the NDIS Code of Conduct and NDIS Practice Standards.

1. What Personal Information We Collect

We may collect personal information including but not limited to:

Your full name, phone number, email address
Your NDIS number or participant details
Details of your health, care needs, goals, or services required
Information submitted via our forms (e.g. NDIS Client Intake Form)
Any other information you provide to us voluntarily

2. How We Collect Your Information

We may collect personal information when you:

Complete our online forms (e.g. NDIS Client Intake Form via Google Forms)
Contact us via email, phone, or in person
Use or interact with our website
Engage with us to receive services

3. Why We Collect Your Information

Your information is collected to:

Provide personalised care and support services
Fulfil our obligations under the NDIS
Communicate with you about your enquiries or ongoing support
Maintain accurate records for quality and compliance purposes
Comply with legal or regulatory requirements

4. Disclosure of Your Information

We do not disclose your personal information unless:

You have provided written consent
Disclosure is required or authorised by law
It is necessary for delivering our services (e.g. referrals or support coordination with your permission)

We do not sell or rent your personal information to third parties.

5. Third-Party Services

Our website may link to third-party platforms such as Google Forms. These services have their own privacy policies and may collect and use your data according to their terms. We are not responsible for the privacy practices of third-party services.

6. Use of Cookies

Our website is built and hosted on Wix, which may automatically place cookies and similar tracking technologies to support site performance, security, and functionality.

We do not currently use cookies to collect personal data for analytics or advertising purposes. However:

Wix may use essential cookies to help our website function properly (e.g. maintaining user sessions, securing form submissions, and loading content smoothly).
Embedded Wix forms and tools may also use cookies for functional purposes, such as remembering user input or ensuring reliable delivery.

By using our site, you acknowledge that functional cookies may be used as part of Wix’s standard platform services.

If we begin using additional cookies (e.g. for analytics or marketing), we will notify users and update this Privacy Policy accordingly.

7. Data Storage and Security

We take reasonable steps to ensure your personal information is stored securely and protected against:

Loss, misuse, or unauthorised access
Alteration or disclosure

All data is stored in secure digital systems with limited access by authorised personnel only. Physical documents (if any) are stored securely in locked facilities.

8. Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections if the information is inaccurate, out of date, or incomplete

9. Your Consent

By using our website and submitting personal information, you consent to the collection, handling, and use of your information as outlined in this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will always be published on our website with the latest effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Bryan Lacambra
Founder | Registered Nurse
📧 bryan@lacambracare.com.au
📞 0424 410 117

Terms of Use

Effective Date: 25 May 2025

Website: www.lacambracare.com.au

Owner: Lacambra Care | ABN: 56 891 522 775

1. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms of Use and all applicable Australian laws. If you do not agree, please do not use this website.

2. Use of Website

This website is provided for general informational purposes only. You may browse the site and contact Lacambra Care using the contact details or embedded enquiry forms provided.

You agree not to:

Use the site for any unlawful, abusive, or harmful purposes
Attempt to gain unauthorised access to any part of the site
Copy, reproduce, or use any content for commercial purposes without written permission

3. Intellectual Property

All content on this website — including the logo, branding, text, images, and layout — is the property of Lacambra Care, unless otherwise stated. Unauthorised use or reproduction of any content is prohibited.

4. No Medical or Legal Advice

The information on this website is for general guidance only. It does not constitute medical, legal, financial, or professional advice. All services are provided only after appropriate assessment and mutual agreement.

5. Limitation of Liability

Lacambra Care is not liable for any direct or indirect loss, damage, or inconvenience resulting from the use or inability to use this website, including but not limited to technical issues, errors, or omissions.

6. External Links and Forms

This website may include links to third-party tools or platforms (e.g. embedded Wix forms or email integrations) for service enquiries and communication. While these tools are hosted within the Wix platform or trusted third-party services, Lacambra Care is responsible for the protection and handling of any personal information submitted.

All data is managed in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988, and our Privacy Policy outlines your rights in detail.

7. Privacy

By using this website or submitting personal information through contact forms, you consent to the practices described in our Privacy Policy, which explains how we collect, store, and use personal data for service delivery and communication.

8. Service Agreements

Before delivering services to NDIS participants, aged care clients, or private clients, Lacambra Care requires a signed Service Agreement. This agreement outlines the scope of support, responsibilities, billing arrangements, and other terms specific to your care plan or funding structure.

9. Dispute Resolution

Disputes arising from the use of this website or any services provided will be addressed in accordance with the procedures outlined in your Service Agreement and relevant frameworks under NDIS or aged care guidelines.

10. Changes to Terms

Lacambra Care may update these Terms of Use at any time. Continued use of this website after changes are posted will constitute your acceptance of those changes.

11. Contact Us

If you have any questions about these Terms of Use or how your personal information is handled, please contact:

Bryan Lacambra
Founder | Registered Nurse
📧 bryan@lacambracare.com.au
📞 0424 410 117

Complaints and Feedback Policy

Effective Date: 25 May 2025
Website: www.lacambracare.com.au
Owner: Lacambra Care | ABN: 56 891 522 775

At Lacambra Care, we value all feedback and are committed to continuous improvement across all the services we provide — whether through the NDIS, aged care, or to private clients. We take all complaints seriously and aim to resolve them promptly, fairly, and respectfully, in line with the NDIS (Complaints Management and Resolution) Rules 2018 and relevant aged care and health standards.

1. How to Make a Complaint or Provide Feedback

You can provide feedback or make a complaint through any of the following methods:

📧 Email: admin@lacambracare.com.au
📞 Phone: 0424 410 117
📝 Direct Contact: Speak or write directly to Bryan Lacambra (Founder and Registered Nurse)

Clients, family members, carers, support coordinators, or service partners are all welcome to share feedback or concerns.

2. What Happens Next

Your complaint or feedback will be acknowledged within 2 business days
We aim to resolve all issues within 10 business days, where possible
You will be kept informed throughout the process and advised of outcomes

3. Confidentiality

All feedback and complaints are handled with strict confidentiality. Your personal information will be protected, and your privacy respected throughout the process, in accordance with the Privacy Act 1988 (Cth).

4. Escalation

If you are not satisfied with the outcome, or the complaint relates to an NDIS-funded service, you can escalate the matter to the:

NDIS Quality and Safeguards Commission
🌐 www.ndiscommission.gov.au
📞 1800 035 544

For aged care clients, you may also contact:
Aged Care Quality and Safety Commission
🌐 www.agedcarequality.gov.au
📞 1800 951 822

We welcome all feedback — positive or negative — as it helps us to improve our services and ensure your voice is heard.